Got questions about MinnBox? You’re in the right place! Here you’ll find quick answers about our Minnesota-made products, local makers, subscription boxes, and how to build your own MinnBox.
My Account
I am a Subscriber, how do I login? At the top of the page, click my account, enter user name and password.
Can I preview or customize my subscription box? Fortunately, no — and yes, we really mean fortunately. Part of the fun is the surprise! If you’d like to choose your own Minnesota-made goodies, you can always visit the Build-a-Box shop and handpick your favorites anytime. Two MinnBoxes? Sounds delightful. Trust us, once that first box arrives, you’ll be glad there’s still a little room in life for surprise and delight.
Shipping
Where do you ship? Basically, anywhere in the lower 48 of the good ol’ USA. For Build-a-MinnBox shipments to Hawaii or Alaska, there will be an additional charge — we’ll give you a call to sort it out. Please note: shipping is included with all MinnBox Subscriptions within the lower 48. If your subscription is headed to Hawaii or Alaska, we’ll reach out to discuss the additional cost. We’re also happy to ship outside the U.S. when customs allows it. International shipping rates vary, so we’ll work with you to find the best option for getting your MinnBox across the border.
What if I need faster shipping? If you need your order shipped sooner, email support@minnbox.com and we’ll do our best to help. We can often expedite packages through FedEx or UPS — just note that additional shipping charges may apply.
When does my order ship? For subscriptions, boxes ship during the first full week of every other month — February, April, June, August, October, and December. For Build-a-MinnBox orders, we ship Monday through Friday and usually get your box out within 24 hours (weekends excluded).
When will my order arrive? As fast as your mail service can deliver it. We ship via the USPS standard ground delivery. Expect 3-5 days from the moment it leaves our office to the minute it arrives.
What if I’m not home? If you’re not home, the USPS will leave it in your mailbox or on your doorstep. If you need to change the shipping date, just contact support@minnbox.com and someone will help you out.
Billing
What forms of payment do you accept? We accept all major credit cards. Most orders won’t have any additional fees. For larger purchases over $500 — typically corporate or bulk orders — a 2.5% credit card fee will apply.
Cancellations and Returns
I forgot to cancel my next subscription box and now my credit card was charged. Is it too late to cancel? Once an order is in our queue, it’s too late to cancel. If you need help with the cancellation after that, please contact support@minnbox.com so we can assist, if needed.
I don’t like an item. Can I return it? No, unfortunately, but we’d love to know what you didn’t like about it. Send us a message at support@minnbox.com so we can continue to improve our offerings.
An item arrived damaged. What can I do? Please email us at support@minnbox.com. We’ll replace your damaged item with the exact item or something of comparable value.
